A long time ago in a galaxy very, very close, Baby Boomers were once the dominant force in the working galaxy. But with a turn of events, Forrester Research says a new force called The Millennials have awakened as the nation’s largest living generation.
3/4 of Millennials have an account on a social networking site and 83% place their cell phones right next to their beds while sleeping at night. (Click to Tweet)
Interview subjects revealed that maintaining eye contact during customer interactions can be difficult for some Millennials and that basic relationship building skills are lacking. (Click to Tweet)
They learn best by doing rather than spending hours in the classroom going over concepts and procedures. (Click to Tweet)
This new force is now taking on many sales roles from inside, field and sales management positions. With this change comes a new way of engaging and managing the Millennials. This shifting workforce presents a new attitude towards technology and the workplace. So how do you manage and train them so they don't fall to the dark side?